Deliveries

    

Deliveries

We offer a competitive, and more importantly, our team can be trusted to deliver every time.

We always order items with NEXT DAY/EXPRESS deliveries options to our UK warehouse. Once goods are received at our Nairobi warehouse an SMS/CALL is made to confirm the delivery details once the items arrive.

  •  For more information please refer to the individual retailer site for the anticipated expected delivery period.
  •  For more information please refer to the individual retailer sites for NEXT DAY/EXPRESS delieveries for charges. We do not order with standard delivery option as we are always keen on recieving the orders at our warehouse at the earliest point.
  •  All orders are delivered by air freight on a weekly basis and will be delivered direct to you in 10-14 working days after ordering.

DELIVERIES (THROUGHOUT KENYA) including Mombasa, Kiambu, Eldoret & Kisumu please see the list of areas we delivery in Nairobi and costs on the Order Calculator including charges or FAQ Where do we deliver? All local deliveries are out sourced to trusted reliable couriers.

Re-collection (REJECTED ITEMS & RE-SELL) Delivery Charges: Kshs *400 per delivery & Kshs *150 administrative fee.

Flight

Flight charges are calculated prior to item(s) being dispatched from the U.K. Each item has a set fee which is automatically calculated.

  •  On recalculation you will be immediately notified of the recalculated price once goods are received in our UK warehouse.
  •  Some ordered items may be repacked from the original packaging to minimise packaging and added freight charges to the customer.
  •  A *refund for recalculated goods will be available excluding the UK delivery fee and provided the item has not left the UK. *Please see refund conditions under T&Cs.
  •  Payment of the recalculated figure must be paid in full before items are dispatched from the UK and to minimise unnecessary delays.

Please note we cannot be held accountable for delays in customs clearance.

**From time to time we offer promotional or trial freight rates. For details on these rates, please refer to the promotional banners and communication.

Delivery Duty Unpaid

Prices for each freight item are shown as Delivery Duty Paid (DDP). This means that import duties are included with your freight costs and you will not have to pay import duties to receive your items. You will not have to pay VAT or Sales Tax but there may be other local taxes that you may need to pay to receive your goods. Please submit an enquiry and one of our customer services representatives will get back to you.