Careers with UK-DUKAS

    

Vacancies at UK-DUKAS

Our people are important and we are pleased you want to find out more about what it is like to work for us.

We have a range of opportunities that will inspire, interest and challenge you. We want people who are passionate about their work, can adapt to a fast paced environment and that want to help us deliver our vision.

Customer Service intern (Closing Sunday 09/12/2018 @ 5PM) based in Nairobi, Westlands 
3 months PAID internship Availability- Immediate 

As part of the 3 months paid internship program, you will be given the opportunity to work as part of the customer service team with specific responsibilities, selecting items to be uploaded daily on UK-DUKAS social media platforms. You will have access to mentors, plan social events, and on-the-job training. You will also have the opportunity to work on high impact projects that directly impact the business through strategic customer service activites. You will have the opportunity to gain exposure to various functions in a fast paced working environment. Learn how to use and understand UK-DUKAS software including direct communication with our online and offline customer inteactions. To support our advancement and development we are currently looking for an outstanding candidate interested in e-commerce and entrepreneurship to join our expanding team join us.

Your Specific projects/tasks may include but are not limited to:
  •  Learn and gain a solid understanding of UK-DUKAS process and software related to customer quotations
  •  Supporting daily order processing
  •  Support in handling of incoming and outgoing mails including courier service 
  •  Gain exposure to complex logistic and supply related challenges
  •  Participate in intern event and activities

Minimum Requirement:

  •  Must have graduated within the last three years
  •  Experience and strong interest in E-Commerce
  •  Strong entrepreneur spirit and ability to work under limited supervision
  •  Responding to online and telephone customer enquires professionally with excellent customer care as we ensure we assisting in providing the ultimate online shopping experience
  •  Have a keen eye for detail
  •  Be willing to work under very tight schedules and deadlines
  •  Creative individual
  •  Be a creative solution finder and have the ability to see "outside the box"
  •  Overall be an excellent team player and somebody who wants to make a difference. 
Additional Information :
  •  3 months PAID internship with a huge learning opportunity and hiring opportunity on successful completion of the programme.
  •  Intern stipend KSH10,000 - KSH12,000.
How to apply: 

As Intrested and suitably qualified candicates to submit their application, including a detailed CV, daytime telephone contact, and two professional referees to info@ukdukas.co.uk before Sunday 9th November 2018 5PM.  Indicate on the subject the post and your names for example Customer Service intern - JOE BLOGGS . 

Note: Your application for this position does not gurantee an offer. The skills and experience required for this job will determine the success of your application. Candidates must pass a background employment check prior to employment.

 

Customer Service Agent (Closed Sunday 09/12/2018 @ 5PM) based in Nairobi, Westlands

To support our advancement and development we are currently looking for an outstanding candidate interested in e-commerce and entrepreneurship to join our expanding team join us.

This is a perfect opportunity for a bright, organised, honest and well driven individual to join our exciting organisation.

Join our expanding Customer Service team

Job Description
Your tasks will be to take responsibility and drive all activities related to Customer Relationship including:
  •  Must be a graduate  
  •  Must be puntual to reporting to duty
  •  Processing quotations or customers on enquiry. 
  •  Upload items on our social media platforms as directed by the Operational team
  •  Responding to online and telephone customer enquires excellent customer care and professionally as we ensure we assisting in providing the ultimate online shopping experience
  •  Responding to quotation enquiries
  •  Handle special requests and complaints of customers to Senior management
  •  Update data from the backend system to ensure customer data is captured
  •  Ensure follow up of customer requests and enquiries through emails and phones in a timely manner
Our Offer
  •  Working for the largest UK online clothing store and shopping E-commerce retailer in Kenya
  •  An amazing experience working with the latest online technology
  •  Become part of a highly professional and dynamic team working closely with our UK office
  •  An attractive salary package with opportunities of professional progression within a dynamic organisation

If you want to become an entrepreneur in e-commerce business and join one of the fastest growing young companies in Kenya. Please send you resume to orders@ukdukas.co.uk before Sunday 9th November 2018 5PM.  Indicate on the subject the post and your names for example Customer Service Agent - JOE BLOGGS.

 
When available, new job vacancies will be listed below. Find out more about careers at UK-DUKAS. For any other information contact us.

Careers: Questions and answers


The main UK office is: UK-DUKAS Sunrise Logistics Development (SLD), 23 Castalia Square, London, United Kingdom, E14 3NG.
Our Nairobi collection point is: Delta Corner Tower,  Chiromo Road, 6th Floor, Westlands, Nairobi.
Yes. There is no limit on the number of positions you can apply for but you need to ensure that your skills and experience are suited to those required for the particular role and you must demonstrate this on your application.
Any specific professional qualifications required will be listed in the relevant job role profile. Please ensure that you read this before completing your application and be aware that you will be asked to provide evidence of your qualifications if they are essential to your job.
The website is updated as and when vacancies become available.
Yes. We operate an open recruitment process to both internal and external applicants.
No. We ask that if people are interested in working for us they keep an eye on our website and wait for a suitable position before applying.
If you are short-listed you will hear within 2 to 3 weeks of the closing date. If you have not heard within four weeks you can assume that your application has been unsuccessful. We regret that we do not write to unsuccessful applicants.
We will try to accommodate candidates as much as possible, but this will depend on the commitments and availability of the panel.
We understand that most people will have a notice period they will need to give their current employers before they can start at the UK-DUKAS .
As part of the recruitment process once the successful candidate has been identified, a conditional offer of employment will be made, subject to satisfactory completion of checks into your employment history, health and right to live and work in the UK or Kenya.